Customer satisfaction
99,3 %
Our customers and partners would recommend ISOLED® to others
THE #1 SUCCESS FACTORS OF ISOLED®
Availability | Reliability | Expert advice
Personal service
Target group &
industry specific
Competent customer
advice & solution offer
Product range
available from stock
CUSTOMER SATISFACTION
Your wishes are close to our hearts!
Your opinion matters to us. That’s why we took your feedback and suggestions from our 2022 customer satisfaction survey to heart – and have already implemented many improvements.
We are also carefully evaluating the wishes and suggestions from the current customer survey to continue achieving the best possible improvements for our customers.
Product Range
Expanded product range with even more efficient system solutions.
RMA
Returns made easy: use our new, user-friendly solution directly in the webshop.
Catalogue
Our catalogue series has been refined for you – discover two new topic areas!
Accounting
We’ve optimized our invoicing process to ensure a smoother experience for you.
Webshop
More functions in the shop: shipping cost calculator, successor products & optimized product pages!
Technology
More service for you: easy assembly with PDF and video instructions.
available for you.
CUSTOMER SURVEY 2025
What our customers say about ISOLED®
BASED ON FACTS – 1,732 customers responded
REPRESENTATIVE – 8.96% participation from 19,338 customers
AUTHENTIC – 110,078 answers
DELIVERIES
Confirm that deliveries are always
complete and correctly executed.
PRODUCT QUALITY
Rate our product qualitylity with
very satisfied to satisfied.
DELIVERY TIME RELIABILITY
are with our
deliverytime reliability
very satisfied to satisfied.
PRODUCT AVAILABILITY
rate our product
availability
as very good to good.
Availability & reliability
Are you satisfied with the availability and reliability of our sales staff?
Expert advice
Are you satisfied with the specialist advice provided by our sales staff?
INTERNAL SERVICE
OUTDOOR SERVICE
INTERNAL SERVICE
OUTDOOR SERVICE
Friendliness
How satisfied are you with the friendliness of our customer service?
Quotation Processing Time
How satisfied are you with the processing time for quotation requests (online and by e-mail)?
COMPARED TO THE COMPETITION
Benefit from the advantages of ISOLED®
How do our customers position ISOLED® against the competition on the market?
QUALITY
Our customers see ISOLED® as a market leader / among the market leaders
DELIVERABILITY
Our customers see ISOLED® as a market leader / among the market leaders
SERVICE & CONSULTING
Our customers see ISOLED® as a market leader / among the market leaders
PRICE/PERFORMANCE RATIO
Our customers see ISOLED® as a market leader / among the market leaders